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Au Québec, la participation des usagers et des citoyens à la gestion publique constitue une composante essentielle de l’État et des formes de gouvernance qui caractérisent son action. Il faut remonter aux années 1960 et à la« Révolutiontranquille »pour en saisir toute la signification par rapport à la modernisation de l’État. Toutefois, au cours des dernières années, les choses ont changé. Le« modèlequébécois »des années 1970, ayant pour base la construction de l’État providence, n’a plus rien à voir avec celui des années 1990, soutenu par les valeurs néo-libérales et pratiquant le désengagement public. L’un des objectifs de cet ouvrage est de retracer l’évolution des formes institutionnelles de la participation des usagers/citoyens dans les secteurs de la santé et de l’éducation au Québec. Finalement, en mettant en lumière les nombreux registres à partir desquels les usagers et citoyens contribuent à l’amélioration des services en éducation et en santé, ce livre démontre sans contredit que l’avenir des systèmes de santé et d’éducation dépend d’une manière grandissante du rôle des principaux acteurs concernés.

Special issues --- Services publics --- Santé, Services de --- Administration scolaire --- Société civile --- Public utilities --- Health services administration --- School management and organization --- Civil society --- Gestion --- Participation des citoyens. --- Administration --- Management --- Citizen participation. --- Social contract --- Educational administration --- Inspection of schools --- School administration --- School inspection --- School operation policies --- School organization --- Schools --- Educational planning --- Municipal utilities --- Public-service corporations (Public utilities) --- Utilities, Public --- Utility companies --- Municipal franchises --- Health administration --- Health care administration --- Health care management --- Health sciences administration --- Health services management --- Medical care --- Health planning --- Public health administration --- Inspection --- Management and organization --- Administration, Educational --- Operation policies, School --- Policies, School operation --- Education --- Organization --- société civile --- administration --- service public --- citoyenneté --- Québec

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Patient Flow: Reducing Delay in Healthcare Delivery is dedicated to improving healthcare through reducing the delays experienced by patients. One aspect of this goal is to improve the flow of patients, so that they do not experience unnecessary waits as they flow through a healthcare system. Another aspect is ensuring that services are closely synchronized with patterns of patient demand. Still another aspect is ensuring that ancillary services, such as housekeeping and transportation, are fully coordinate with direct patient care. It is the first book treatment to have reduction in patient delay as its sole focus, and therefore, provides the foundation by which hospitals can implement change. Reflecting the highly interdisciplinary and practitioner nature of this book, the chapters have been written by doctors, nurses, industrial engineers, system engineers and geographers, and thus, these perspectives provide the comprehensive view needed to address the problem of patient delay.

Health care reform. --- Health services administration. --- Medical care. --- Delivery of health care --- Delivery of medical care --- Health care --- Health care delivery --- Health services --- Healthcare --- Medical and health care industry --- Medical services --- Personal health services --- Public health --- Health administration --- Health care administration --- Health care management --- Health sciences administration --- Health services management --- Medical care --- Health planning --- Public health administration --- Health reform --- Health system reform --- Healthcare reform --- Medical care reform --- Reform of health care delivery --- Reform of medical care delivery --- Medical policy --- Health insurance --- Administration --- Management --- Practice of medicine. --- Internal medicine. --- Emergency medicine. --- Operations research. --- Organization. --- Medicine. --- Health Administration. --- Internal Medicine. --- Emergency Services. --- Operations Research/Decision Theory. --- Medicine/Public Health, general. --- Clinical sciences --- Medical profession --- Human biology --- Life sciences --- Medical sciences --- Pathology --- Physicians --- Organisation --- Operational analysis --- Operational research --- Industrial engineering --- Management science --- Research --- System theory --- Medicine, Emergency --- Medicine --- Critical care medicine --- Disaster medicine --- Medical emergencies --- Medicine, Internal --- Medical practice --- Practice of medicine --- Physician practice acquisitions --- Health Workforce --- Health administration. --- Decision making. --- Planning. --- Creation (Literary, artistic, etc.) --- Executive ability --- Organization --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management decisions --- Choice (Psychology) --- Problem solving --- Decision making

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Health services administration --- Health planning --- Medical policy --- Health Services Administration. --- Health Planning. --- Health Policy. --- Health planning. --- Health services administration. --- Medical policy. --- Comprehensive health planning --- Health care planning --- Health services planning --- Medical care --- Medical care planning --- Public health --- Planning --- Health care policy --- Health policy --- Medicine and state --- Policy, Medical --- Public health policy --- State and medicine --- Science and state --- Social policy --- Health administration --- Health care administration --- Health care management --- Health sciences administration --- Health services management --- Public health administration --- National Health Policy --- Health Policies --- Health Policies, National --- Health Policy, National --- National Health Policies --- Policies, Health --- Policies, National Health --- Policy, Health --- Policy, National Health --- Policy Making --- PL93-641 --- Public Law 93-641 --- Health and Welfare Planning --- National Health Planning and Resources Development Act of 1974 --- Planning, Health and Welfare --- State Health Planning, United States --- Planning, Health --- Public Law 93 641 --- Planning Techniques --- Administration, Health Services --- Health Services --- Government policy --- Law and legislation --- Political aspects --- Administration --- Management --- organization & administration --- Australasia. --- Asia. --- Pacific Area. --- Asia-Pacific Region --- Asian and Pacific Council countries --- Asian-Pacific Region --- Pacific Ocean Region --- Pacific Region --- Pacific Rim --- Eastern Hemisphere --- Eurasia --- public health management --- health policy --- healthcare --- aged care --- workforce --- Healthcare Policy --- Healthcare Policies --- Policy, Healthcare --- Health Services Administration --- Health Planning --- Health Policy --- Australian --- Australasia --- Health Care Policies --- Care Policies, Health --- Health Care Policy --- Policies, Health Care --- Policies, Healthcare --- Policy, Health Care

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Medical informatics --- Health services administration --- Information storage and retrieval systems --- Medical Informatics. --- Medical informatics. --- Data processing --- Medical care --- Data processing. --- Medical care. --- Clinical informatics --- Health informatics --- Medical information science --- Computer Science, Medical --- Health Information Technology --- Informatics, Clinical --- Informatics, Medical --- Information Science, Medical --- Clinical Informatics --- Medical Computer Science --- Medical Information Science --- Health Information Technologies --- Information Technologies, Health --- Information Technology, Health --- Medical Computer Sciences --- Medical Information Sciences --- Science, Medical Computer --- Technologies, Health Information --- Technology, Health Information --- Automatic data storage --- Automatic information retrieval --- Automation in documentation --- Computer-based information systems --- Data processing systems --- Data storage and retrieval systems --- Discovery systems, Information --- Information discovery systems --- Information processing systems --- Information retrieval systems --- Machine data storage and retrieval --- Mechanized information storage and retrieval systems --- Health administration --- Health care administration --- Health care management --- Health sciences administration --- Health services management --- Administration --- Management --- Information science --- Medicine --- Medical records --- Computer systems --- Electronic information resources --- Data libraries --- Digital libraries --- Information organization --- Information retrieval --- Health planning --- Public health administration --- Health Informatics --- Informatics, Health --- Computational Biology --- Biomedical Technology --- American Recovery and Reinvestment Act --- Data centers --- Clinical decision support design, development, and implementation --- E-health --- Healthcare --- Impact of HISI on public and social policy --- IT applications and measurements in health organizations and practices --- IT security and privacy issues --- Management of healthcare technologies --- M-health --- Role of informatics specialists --- Telemedicine --- Virtual health technologies